Food Specialties is based on a partnership with our customers. Without you, Food Specialties does not exist. This cooperation extends to the way we handle your personal information.
Below is an explanation of some of the reasons why we collect your information, how we obtain this information and use it.
If we refer to “personal data”, we mean the information you provide to us about yourself, including your name, address, email address and phone number, but also the products you purchased or example emails you have sent us. Below we will indicate what information we need for which services. When filling in personal details, you often have the opportunity to leave behind additional information, for example about products that interest you. We ask for this additional information because it gives us insight into the needs of everyone who purchases the products from us. We can adapt our products and website to these needs. Providing additional information is of course optional.
We may also use this information to make you offers and to inform you about Food Specialties.
Which personal information we collect for what?
Buy online and pay for your product (for entrepreneurs, associations and foundations)
When you buy something through Food Specialties and pay, we need some information from you, such as your name, address, email address and your payment information. This information is necessary in order to deliver your product(s) to your home and to execute the payment. Furthermore, your payment information is also used to detect fraud and other irregularities and the prevention of over-indebtedness.
We may also use your information to make you interesting offers from Food Specialties products. For this, you always have the option to unsubscribe if you do not wish to receive these offers.
Product brochures and services
If you ask us to send the product information or a brochure or to provide a service, such as the sending advertising materials, we need your name and address. We also ask for your phone number and email address in case there are problems with the delivery.
This information we need to fulfill your request and is therefore only used for that purpose.
Information we collect automatically
Providing information to third parties
Occasionally we have to hire other companies outside Food Specialties to help us with certain services. In some of these cases, we need to share your information with these companies because they need to be able to perform the service at Food Specialties and ultimately to you. Thus, the transportation service has your name and address to deliver the products to you. Other services that are used by companies outside Food Specialties may include marketing activities and providing customer support. Where possible, we will provide you with the removal of as much information as possible with party whom is given your data. We will limit the information we share to third parties only to the purposes for which they need to be shared. They are strictly controlled by Food Specialties to make sure that your privacy remains protected. These parties may never use your data or pass them on. We may also disclose your information if we are required to do so by specific legislation and/or case law.
To be sure that your personal information is secure is very important to Food Specialties. Food Specialties takes appropriate technical and organizational measures to protect your (personal) data against loss or against any form of unlawful processing.